Refund policy
Returns & Refunds Policy
Effective Date: 8/12/2021
At DoorSystems Online, we are committed to delivering high-quality products and transparent service. Please read the policy below before placing an order.
✅ Returns Eligibility
- Standard Doors: Eligible for return if unused, unwrapped, and not fitted.
- Custom or Made-to-Order Doors: Non-refundable and non-returnable.
- Accessories (e.g. motors, remotes, keypads): Returnable if unused, in original packaging, and within the 7-day return window.
⏳ Return Timeframe
- Return requests must be submitted within 7 days of the delivery date.
- Items must be unused, unwrapped, and not installed.
🚛 Return Process
- We will arrange collection of doors.
- A £120 collection fee applies and will be deducted from the refund.
- Accessories and smaller items must be returned by the customer via tracked courier/post. Return postage costs are the customer’s responsibility.
📸 Damaged or Defective Items
- Claims for damage or defects must be made before installation and within 7 days of delivery.
- Customers must provide clear photo evidence of the issue(s).
- All claims are subject to approval by our suppliers.
🌍 Delivery & Returns Coverage
- We only deliver and accept returns within the United Kingdom.
🚫 Non-Returnable Items
- Custom-sized or made-to-order doors.
- Items that have been used, unwrapped, or installed.
- Items returned without prior written approval.
ℹ️ Additional Information
- We do not provide installation services. Customers are responsible for installation arrangements.
- We are not liable for installation issues, structural faults, or damage caused by third parties.
- Refunds will be processed within 14 working days of collection and inspection.
📬 Contact Us
If you need to request a return or have any questions:
- 📧 Email: info@doorsystemsonline.co.uk
- ☎️ Phone: 0800 002 5294